If SubPacket does not make sending your contractor packet easier, tell us within 30 days of payment.
Email support@subpacket.net from the account email within 30 days of the charge. Include the company name and a short description of what did not work for you. We may verify account ownership before processing the request.
We will review the request and, when eligible, issue the refund through Stripe to the original payment method. Processing time depends on your bank or card issuer.
You can cancel future renewals through Stripe’s customer portal. Cancellation does not automatically create a refund for a previous charge; use the process above for a refund request.